If you can't receive incoming calls or you can't see notifications on the home screen or the lock screen, please try the following.

• Go to "Settings" on the device > "Notifications" and tap "SkyPhone."

  iOS 8 or later

  1. Turn on "Allow Notifications."
  2. Turn on "Show on Lock Screen."
  3. Select "Banners" or "Alerts" in Alert Style.
     Note: If you select "None," you can't receive notifications on the home screen.

  iOS 11 or later

  1. Turn on "Allow Notifications."
  2. Turn on both "Show on Cover Sheet" and "Show as Banners."
  3. Select either "Temporary" or "Persistent" for banners.

• Android 4.0.3 or later
  • Go to "Settings" on the device > "Apps" > "SkyPhone" > Check "Show Notifications."

  Android 6.0 or later

  • Go to "Settings" on the device > "Apps" > "SkyPhone" > "Notifications" > Turn off "Block all."
    Note: If you turn on "Block all," you can't receive SkyPhone notifications.
• Go to "Settings" on the device > "Wi-Fi" > "Advanced" > Uncheck "Wi-Fi Optimization."
  Note: Please try the above if you find "Wi-Fi Optimization" in "Settings."
  Alternatively, go to "Advanced" > "Keep Wi-Fi on during sleep" > Check "Always."
• in SkyPhone > "Notifications" > Select "Show Banners Only" or "Show the Calling Screen."

If the above methods didn't work, please try either of the following to switch networks.

1. Go to "Settings" on the device > "More" > Turn on "Airplane Mode" > Turn it off again.
2. Go to "Settings" on the device > "More" > Switch on/off "Mobile Networks."
3. Go to "Settings" on the device > Switch on/off "Wi-Fi."

Note: The process can be different depending on your device model.

• in SkyPhone > Turn off "Do Not Disturb."